HOW TO MOVE YOUR WEBSITE AND DOMAIN AWAY FROM YELL.COM

STARTING THE DOMAIN TRANSFER PROCESS

The following instructions are for clients who need to request the transfer of their domain name from Yell.com to BubbleWebs.  It is a very simple process indeed but if you have any problems at all then please get in touch.  Yell.com or Yellow Pages may also be referred to as Hibu.

Adding an authorised person

The Yell account holder should be the person who calls them to cancel your website with Yell and initiate the domain transfer. However, if you add the name Colin Smith (with the email address colinsmithbbw@gmail.com) as an authorised person to your account then we may then be able to contact Yell on your behalf and do some things for you.

We suggest that you try and avoid Yell’s “retention” or cancellation team by selecting the options below.

The process is as follows

  1. Have your Yell account number to hand & call their technical team on 0800 555 444
  2. As of 1/8/18 Select Option 2 (general service), then option 2 (websites) again, then option 1 (live website)
  3. Ask to put another authorised person on your Yell account – Colin Smith
  4. If you are ready to put your website live then cancel your website package with them & request a domain name transfer
  5. They will send you an email requesting confirmation of the domain name and a new IPS tag in 3-5 working days
  6. Reply to the email with your domain name and the IPS tag “GODADDY“

Remember: the easiest way is to add an authorised person (Colin Smith) onto your account and this will enable us to do everything for you.

Please notify us as soon as this has been done. Yell.com often change their procedures and so if you notice anything in the above instructions is not correct then please let us know so that we can update it. As always, if you need any assistance during the process just give us a call or email support@bubblewebs.co.uk.

**Important information about your email service**

If Yell.com provide an email service for you (eg info@yourdomain.co.uk emails via webmail) then as soon as the domain is transferred then your emails will stop working and you may no longer be able to access past emails which are stored online. Please ensure that you inform us if you have an email service provided by Yell before initiating the transfer so that we can advise you on how best to proceed.

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